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HERO LABEL PRINTER (Black and White) - USB and Bluetooth - Direct Thermal
HERO LABEL PRINTER (Black and White) - USB and Bluetooth - Direct Thermal
HERO LABEL PRINTER (Black and White) - USB and Bluetooth - Direct Thermal
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Load and play video in Gallery viewer, HERO LABEL PRINTER (Black and White) - USB and Bluetooth - Direct Thermal
Load image into Gallery viewer, HERO LABEL PRINTER (Black and White) - USB and Bluetooth - Direct Thermal
Load and play video in Gallery viewer, HERO LABEL PRINTER (Black and White) - USB and Bluetooth - Direct Thermal

HERO LABEL PRINTER (Black and White) - USB and Bluetooth - Direct Thermal

Regular price $382.00 Sale price $437.00

Unit price per 

An amazingly convenient and fast direct thermal printer that can help you print labels like the packaging boss we know you are! Equipped with USB AND Bluetooth functionality (for printing from mobile or tablet via our app), the HERO PRINTER is your new packaging BFF.

  • HZD950-PRO (300 dpi): Perfect for Auspost MyPOST Business and ALL other shipping carriers and shipping systems.

  • HXD840-PRO (203 dpi): Suits Sendle, DHL, TNT, Couriers Please, Shippit, StarShipIT, and most other carriers. 840-PRO does NOT suit Auspost MyPOST Business.

For so long we have been asked which is the best direct thermal label printer in Australia, and so we created our own! It took us months to perfect, but it’s officially the best in the market (according to us). 

What is direct thermal, you ask? It means this printer requires no ink or toner! Save on hundreds of dollars on ink costs over the lifetime of the printer. 

This printer works seamlessly with HEROLABEL rolls. Please note, this printer does not come with HEROLABELs, but you can get your compostable HEROLABEL rolls here. Printing is in black and white like all other direct thermal printers. The printer does not print in colour as there is no ink used.


  • Comes with the HERO PRINTER and a roll holder. 
  • USB or Bluetooth connectivity (Bluetooth works via an app on iPhone, iPad, and Android mobile/tablet devices, and the Bluetooth connection can only print PDF files).
  • It works with any direct thermal labels (both rolls and folded labels), but we recommend our compostable HEROLABEL rolls here.
  • Requires no toner or ink (direct thermal printer)
  • High speed printing via USB cable.
  • Compatible with major shipping platforms including Auspost MyPOST Business, Sendle, Shippit, Starshipit, Shipstation, eBay, Amazon, Shopify and more.
  • Compatible with Mac and Windows
  • Works with any direct thermal circles labels, rectangle labels, square labels.
  • Can be used for shipping labels or branding labels
  • Printer dimensions: 218L x 105W x 90H mm
  • Roll holder dimensions:
 200L x 135W x 155H mm (The roll holder sits around 10cm behind the printer.)
  • Minimum label width: 40 mm - 110 mm.
  • Comes with an Australian warranty.
  • In the box:
    • Hero Printer
    • Label stand
    • Power cord
    • USB cable
    • USB-A to USB-C adaptor (for compatibility with newer laptops with only USB-C ports)
  • Please note regarding Australia Post international shipments: international express shipments can be printed on the Hero Printer using standard sized A6 (100x150mm) labels like our HEROLABELs. However, economy and standard international shipments can only be printed using A4 printers, and this is a limitation from Australia Post.

    This printer is compatible with these Hero Labels:

    - Compostable Shipping Labels

    - Compostable Rectangle Stickers for your logo or barcodes

    - Compostable Circle Stickers for your logo or product information 

    Read our Printer FAQs & Instructions page for more information.

    Download HERO Printer Drivers:

    HZD950-PRO Drivers:
    Mac OS

    HXD840-PRO Drivers:
    Mac OS

    How to install the Hero Printer on Mac:

    How to install the Hero Printer on Windows:


    Shipping & Returns

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    General Shipping Information

    Dispatch Times

    Delivery Times & Information - Australia

    Delivery Times & Information - International

    Returns Information

    Pre-Order Information

    General Shipping Information:


    SAME-DAY DISPATCH BEFORE 12PM AEST on business days (holiday trading hours differ).
    All orders placed after 12pm AEST are shipped the next business day (holiday trading hours differ).

    AUSTRALIA: Australia Post is currently delivering as normal, but please order ahead and choose Express Post in checkout if you need products quickly.

    INTERNATIONAL (outside Australia):
    Some delays, depending on COVID-19 outbreaks in destination country.

    There may be delivery delays for non-Australian orders. Please allow more time for your order to arrive and check your tracking link for the latest information before contacting us. If in doubt, contact the shipping carrier directly to obtain further information. When ordering mailers, it's best to keep additional buffer stock to avoid running out during this time.

    Contact us for urgent orders: If you are in urgent need of compostable mailers, we can provide a separate shipping quote for non-Australian orders using other shipping carriers who may be delivering faster than our usual carriers. Please contact us if this is an option for you and we can assist.

    Dispatch times:

    We currently ship orders the same business day when ordered before 12pm AEDT. You will receive a shipping confirmation with your tracking details once the order has been shipped. Our order system is highly automated, which means we cannot amend or change orders once placed under any circumstances. However, if you need to return mailers, please review our returns information below.
    Please note that unforeseen events such as natural disasters can impact dispatch times. Check our website for the most up to date information.

    Delivery times:

    Australian orders:

    Delivery times: In general, please allow 2-8 business days (standard shipping) and 1-3 business days (express shipping) for delivery once your order has been shipped. For Sydney Metro customers, we do also offer warehouse pick-up and have same-day shipping options on our website. Please note that unforeseen events such as natural disasters can impact delivery times. Check our website for the most up to date information.

      International orders:

      Delivery times: In general, please allow 5-20 business days for delivery once your order has been shipped. Delivery times vary from country to country and rely on the central postal services in the recipient country. Please note that unforeseen events such as natural disasters can impact delivery times. Check our website for the most up to date information.

        Import duties: Orders placed outside of Australia will be classed as an import in the recipient country. As such, you will need to pay the associated import duties and taxes required to clear customs in your country. The shipping carrier assigned to your shipment will contact you using the details on your order when placed. If import duties are not paid by the recipient as required, the shipment will be diverted to commercial composting facilities for disposal and cannot be returned. No refunds will apply in these cases either.


        Change of mind: If you have purchased the wrong size, or no longer need your mailers, you may be able to return them for a store credit within 14 days of purchase. Due to the renewable ingredients used and shelf life of our mailers, no change-of-mind returns can be accepted under any circumstances after this period. We have a strict returns process to ensure all returns are received correctly and can be re-sold to other customers. Change of mind returns are also subject to handling and restocking fees and the original shipping cost being deducted from any store credit. If you need to return your mailers, please contact us for further instructions.

        Product issues: Sometimes things don't go to plan. Rest assured we will ensure a fast resolution which can include product replacements, store credits and refunds. If you have any product issues whatsoever, please contact us for further instructions. Generally, we will request photos or a video of any issues to help provide the fastest resolution.

        Pre-Order Information:

        Occasionally, our products could be out of stock and move to a pre-order listing. This will be noted when purchasing the products and will also be noted in your order confirmation alongside any pre-order items.

        No Split Shipments: Please note that if pre-order items are purchased together with regular items which are in stock, the entire order will be on hold until the pre-order stock is available for shipping (we cannot partially ship orders). If you wish to place a pre-order as well as purchase available items, it's best to purchase separately to avoid delays in shipping your order.

        You will receive a shipping tracking notification as soon as your order has been dispatched. If you have any questions, please message us for assistance.


        Get Your Own Custom Compostable Mailers!

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        Compostable mailers (as seen above) now have a NEW MOQ of only 5,000 pieces per size (previously 10,000)! Fill in the form below.

        Please note: Custom paper mailers and calico bags have a MOQ of only 25 pieces! These are printed in our warehouse in Sydney and can be shipped within 2 days.

        Click here to order custom paper mailers.

        Click here to order custom calico bags.


        We have a price-beat guarantee* (conditions apply). If you receive a lower price on like-for-like mailers, we will beat it by 5%. Please also note that home-compostable shipping mailers are specially designed to disappear! They have a shelf life of 9-12 months. When ordering custom mailers, they will need to be used up within this timeframe. 

        Our versatile mailers are durable, stylish, and easy for mail shipments. They look fantastic in different colour options and can be used for e-commerce product packaging, subscription boxes, or gift boxes. We give you a wide range of custom mailers that will fit your brand and amaze customers.


        Branding is an integral part of any business. Your brand visuals need to be consistent to gain credibility, improve the brand image, and gain recognition.

        We are all about customisation, but we offer some off-the-shelf colour options as well.

        We can cater to any colour needs you might need via our customisation options. Get in touch with us via our enquiry form above, and we will provide.


        At Hero Packaging, we offer HD printing services that are the latest digital technology for printing. All of our designs are applied in a single, clear step. All your custom packaging will look amazing and impress your customers.

        Compared to traditional technologies, our processes offer higher accuracy and speed. At the same time, we offer our services at affordable prices.


        We are reliable partners that bring competitive prices and high-quality products. Here are the main reasons why so many e-commerce companies work with us.


        We can deliver your custom shipping bags anywhere in Australia. No matter what kind of design you need, we have the tools to execute them to perfection. If you have special edition products coming out, we can adjust your artwork to showcase their significance.


        Our HD prints give a fantastic, slick, and luxurious look. The packaging of your products needs to tell what’s inside. When customers buy your products, they will feel like members of an exclusive club.



        We understand that our customers want to see how our products look, check their quality, and see what they are getting for their money. Before we do a full product line, you can Test our samples. Be creative and tell us what you want. We will send samples in a couple of workdays.


        Check our offers and design your unique product packaging..


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        Customer Reviews

        Based on 36 reviews
        Megs F. (Sydney, New South Wales, Australia)

        The sticker roll keeps moving out of the tracks…any suggestions please?

        Marie G. (Brisbane, Queensland, Australia)

        HERO LABEL PRINTER (Black and White) - USB and Bluetooth - Direct Thermal

        Wenity T. (Perth, Western Australia, Australia)
        one thing

        Liked how easy it was to install. Printing was a breeze too. The only down side is having to connect to your laptop to print (can't use wifi connection).

        Erin (Melbourne, Victoria, Australia)
        Omg I love this printer - perfect for a zero waste product offering!

        I print my award stickers to put on my fully home compostable tea packaging and it works a treat. Also great for mailer branding stickers too!

        Alastair M.
        Easy and good!

        Hassle free experience, easy to set up and the project works perfectly.